CIPR – Facilitating Member Joining and Payment

The Challenge

CIPR came to us with a Drupal website that wasn’t fully integrated for member sign-ups with their back-office membership database, Integra. This meant that new members were unable to join CIPR through their website. Without any integration in place, online member joining and payment collection for membership was impossible. As the existing process was manual, member registration and recording was a difficult, time-consuming task for the internal team, as well as less convenient for new members.

The Solution

The aspiration was simple – integrate the membership organisation’s back-office membership system to their website, to enable online joining, including secure payment online and recording new member details in an efficient and organised way.  However, with added requirements such as a workflow that allowed for manual approval of submissions and a step for data cleansing, meant the technical work was a lot less simple.

The functionality required was to allow potential members to sign up for membership and pay online via the Sage Pay payment platform.  The idea was to provide a seamless registration experience that enabled new members to complete registration and payment without needing to speak with a representative and therefore being able to register at any time of the day (this also reduced the workload for the organisations’ staff in the process).  The new member’s application was then held by the website in a pending state, where it was available to view and be approved by the internal membership team and finally submitted to the back-office membership system ready for confirmation (with all of the record cleansed).

While working on this project, we built a great partnership with CIPR.  The project was delivered on time and the completed work included integrating the organisation’s website with their payment platform, designing the information flow to CIPR’s back-office membership system, and integrating it with the website.

The Results

 The effect of this project was immediately noticeable, and the amount collected within the ‘breaking in’ period exceeded expectation – The organisation had collected £5,700 via online joining in the first few days following the launch.

A large number of new member applications are now received online rather than via the previous manual process, saving the internal team valuable time and facilitating new members to self-service online at a time and place of their choosing.

We have been very pleased with the work Pedalo have done for us. Their knowledge has proven to be exceptional, not only with our large Drupal website but with the database we integrate the site with as well.  The developers also show a clear understanding of our business and requirements, as well as speaking in English and not in jargon. We would definitely work with Pedalo again. – Jim Riches, IT Manager at CIPR

The Chartered Institute of Public Relations (CIPR) is the leading representative body for the PR profession and industry in Europe, and the biggest member organisation for PR practitioners outside of North America. The CIPR’s mission is to advance professionalism in public relations in the UK. This is achieved by setting standards through training, qualifications, awards and the production of best practice and skills guidance, making its members accountable to their employers and the public through a code of conduct and searchable public register, facilitating Continuing Professional Development (CPD), and awarding Chartered Public Relations Practitioner status (Chart.PR).

Project Highlights

  • Full integration of CIPR’s website with their back-office membership system (Advanced Integra)

  • Full integration of the website with the Sage Pay payment platform