USER EXPERIENCE (UX)
Your key to excellent online results
User experience research and design is at the centre of Pedalo’s approach. We focus on understanding your users and ensuring your site is optimised for the best possible user satisfaction and conversion rates.
User experience (UX) research involves investigating your audience’s behaviours, attitudes and emotions. We then put this knowledge into action to create a cleverly-structured and effective website which maximises results. We take into account the latest technologies and trends and ensure our solutions help you meet your online goals, whether you’re a charity, membership organisation or commercial business.
Our experience – more than 18 years in UX-focused web design – is what makes our services really stand out and deliver excellent results. We take time to get to know your organisation and use everything we’ve learned from past projects to provide bespoke and highly-effective solutions for your unique audience and needs.
Whether you need a brand new website or want to improve user experience for your existing site, we’re your ideal partners. We’re committed to high-quality and are recommended on the Recommended Agencies Register for our high level of expertise, experience and service.
Our user experience services include:
- UX expert review / audit
- User journey mapping
- Competitor benchmarking
- Persona development
- Card sorting
- Wireframe design
- Information architecture analysis
- UX surveys
- Stakeholder interviews
- Stakeholder workshops
Across all of our UX services, we offer: integration with other systems such as databases and payment platforms; development of KPIs to help you measure your success; expert technical knowledge, particularly in Drupal and WordPress; strategic digital thinking; long-term maintenance, management and support to ensure your site is always performing at its best; and a recommended, highly-experienced and collaborative service.
OUR WORK IN USER EXPERIENCE
Here are just a few examples of our UX work:
- Improving member joining for The Fostering Network
- Optimising donation funnels for Care International
- Streamlining course registration for the University of West London
See more of our clients and case studies in our portfolio.
We’d love to learn more about your organisation, whether you need a new UX-optimised design or want to improve user experience for your existing site. Get in touch to find out more.