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National Film & Television School

National Film & Television School

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We began by designing new visuals for the NFTS, using bold video, imagery and colour to demonstrate the school’s creativity and innovation. We then ran workshops to get input from staff into the Drupal website development, creating sample wireframes and discussing how best to represent the brand.

During the website design, we simplified the NFTS messaging, focusing on the ‘search for courses’ function, which is what the majority of users are looking for. This was previously difficult to find within the site navigation, but is now prominently displayed on the homepage and in the side menu on every page. 

We explored the school’s application process and considered the different routes applicants can take, creating a process flow for the many possible options. Previously students could apply online using a single application form, which then had to be manually inputted and processed by the NFTS administrative team. Now, we’ve enhanced and integrated systems, enabling online applications to be customisable for each course so that the relevant information can be collected and differing procedures followed. To maximise administrative efficiency and ease, all information is stored and recorded on the NFTS website. The applicant is notified at all stages of the application process, and it’s easy for staff to find and see all application data in one place, with minimal manual input needed. Now that administrative efficiency has been improved in this way, the NFTS is also able to run far more short courses, which is an important area of growth and income for the school.

As part of our ongoing partnership with NFTS, we recommended that cost savings could be made by changing the school’s payment and financial software. We found an option that not only integrates with the NFTS website but also has substantially lower ongoing fees. This has further improved the NFTS’s efficiency as it enables live altering of student fees/debts as soon as payments are made, which means transactions no longer have to be manually recorded and credited to a student’s account.

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World Cancer Research Fund

World Cancer Research Fund

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We created two visually-appealing charity web design solutions to help WCRF share their cancer research information in an accessible and compelling way.

Firstly, we created a bespoke sub-site within the WCRF website to display the charity’s expert report to scientists and health professionals. Our WordPress web developers designed new templates to give content a fresh, modern feel, and created a navigation and structure which displays the information in different ways so people can explore according to their area of interest – either cancer causes, cancer types or WCRF’s cancer prevention recommendations. The full PDF report, as well as individual chapters and toolkits of relevant data and graphics, can also be downloaded.

Secondly, to educate the public about cancer risk, we created an interactive Cancer Health Check tool. It enables people to input personal data about their diet, physical activity and other factors to find out exactly how their lifestyle choices affect their cancer risk. Users can view their results online or in an email. They are encouraged to sign up to an email newsletter, to prolong the relationship between the charity and the user, and to help people keep health lifestyle choices at the forefront of their minds.

The innovative and personalised Cancer Health Check tool was designed using interactive wireframes and is available in three versions (US, UK and the Netherlands) with regionally-specific languages and measurements. It also allows WCRF to collect anonymous data, which deepens the charity’s knowledge of its audience and global cancer risks.

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Veolia ELGA LabWater

Veolia ELGA LabWater

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We commenced by performing a digital audit to determine technical issues and areas for improvement across ELGA LabWater’s digital processes. We then implemented various solutions to improve Drupal website performance, including increasing page speed, migrating the site to AWS, redesigning and streamlining pages to improve user experience and conversion rate, and improving Salesforce website integration. We set up a risk management procedure and regular back-up schedule so that ELGA’s site is protected in case of any problems. We also improved search engine rankings by fixing technical issues and optimising website code for SEO.

ELGA had several separate sites in different languages, so we have begun migrating these to the main Drupal CMS web design to reduce cost and maximise efficiency. We have also improved ongoing translation processes by installing a plugin which a translation agency can access. This means that content translations can be uploaded directly onto the site for approval by the ELGA team before going live, thus avoiding the previous labour-intensive, manual uploading process.

Throughout, we’ve actively supported ELGA’s wider business and marketing efforts by finding and maximising opportunities to increase sales and improve internal efficiency. We’ve maintained clear communication by providing ELGA with a single point of contact who has project-managed and overseen the specialist work and provided regular updates on progress.

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University of West London

University of West London

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Since partnering with UWL, we’ve provided Drupal maintenance services to ensure their website is secure, up-to-date and functioning optimally. We’ve also worked on various Drupal web design projects to improve the site as and when UWL’s budgets have allowed.

One of these projects was to develop UWL’s website to focus on clearing each August/September – an important time when countless students are trying to find out about and apply for clearing spaces. Time was of the essence as we needed to complete everything in advance of the upcoming clearing period. We began by creating various wireframes and met with senior management to discuss options and consider how best to maximise student appeal and applications.

Within the set timeframe, we created a fresh, new fully-responsive clearing homepage that could be set to appear only during the clearing period. The page features an optimised design, pop-up search option and simple online application process, making it quick and easy for prospective students to find out about and apply for UWL’s clearing spaces.

Another project involved redesigning the UWL website’s usual homepage, particularly focusing on improving user experience for current and prospective students. The homepage now has a UX-optimised layout and navigation, and includes options to search for a course or login to the student portal. We also freshened up the design and branding, and ensured full mobile and tablet responsivity.

Following this, we’ve gradually updated the design and responsivity for the rest of the UWL site. Our changes have also made it easier for staff to maintain and operate the website in the back-end, with options to promote priority content and include videos.

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IOM3

IOM3

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IOM3 had unsuccessfully attempted an integration with another supplier previously, so we made sure to collaborate fully with the institute and carefully explore the implications of each step of the project. We enjoyed an excellent partnership, working together to explore how to deliver a fully-integrated and strategic solution that delivered on all of IOM3’s requirements.

Activity took place across two distinct cycles. One project focused on the relatively straightforward Drupal website development, including user experience, and design and build. At the same time, a second, complex CRM and digital integration project was carried out, which involved careful planning to minimise organisational disruption and overcome critical challenges. Our dual approach ensured that robust consultation, technical scoping, stakeholder alignment and testing took place in continual cycles, whilst simultaneously enabling progress to be made. 

We facilitated several consulting phases with IOM3 and third-party suppliers to scope out the development of a bespoke CRM API toolset, define and facilitate testing phases, and migrate thousands of pages of restructured content. We also used our extensive experience in membership web design to analyse and improve membership systems and increase administrative efficiency. 

The new website gives IOM3 a fresh online brand appearance, is optimised for viewing across devices, and has a vastly improved user journey. The site is integrated for the first time with IOM3’s bespoke CRM tooling and has substantially improved membership and back-office processes. The depth of technical insight gained during the project has also empowered internal teams, paving the way for future phases of digital change, which can now be made more efficiently and effectively.

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